Delivery Information

Delivery Information

Flower Delivery cut-off times: If you want to send flowers during the week, please place your order by 2.30 pm Monday to Sunday for same day delivery and by 7 pm for next day delivery. For orders outside Nairobi, kindly contact us for further details.

Delivery Charges will be incurred at a standard rate of KES 250 for orders within Nairobi County.

Returns and Refunds:

At Casa Flora, we try to ensure you have a great online shopping experience. However, if you are not satisfied with your purchase, we will be happy to accept returns or exchange only if the product has a defect. If you receive a defective item, please contact us at 0720 100 148 with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.